Is shipping free?
Yes! (continental U.S. only) We are now proudly offering free shipping on items within the continental United States and do our best to see to it that orders are processed as fast as possible. We can ship most items to Alaska, Hawaii, or Canada however additional shipping charges will apply. The only items free shipping does not apply to are some of our new custom items such as park benches that come in various length and material options. Call or email for quotes.
For orders shipping outside the continental U.S. you may order as normal and we will contact you with a shipping quote. Your credit card will not be charged until you've approved the charges.
When will my order ship?
Most orders ship out within 3-5 business days. Depending on season and stock status ship time can vary. If you need to get an estimated ship time of a particular item or order already placed please call (888) 706-7396. All our Redwood products are custom built at the time of order, normal ship time is 6-8 weeks.
What if I need delivery by a certain date?
Give us a call and we'll find out if we can meet your deadline.
How will your furniture ship?
Your order will be shipped usually via Fedex or UPS Ground. Certain items depending on size and weight need to be shipped common carrier freight.
Will my furniture ship assembled?
Generally no, only a small number of items we carry ship fully assembled. The majority of our products ship knocked down and simple assembly will be needed. It is standard in our industry to ship furniture knocked down, it is safer for the product to travel this way and ensures a lower risk of damage in transit.
What if my order arrives damaged?
Don't worry, these things do happen occasionally and we will resolve the problem in a timely manner. Just notify us upon receipt and we will work it out. We will have the damaged item picked up, and a new one sent out. We must be notified upon receipt. Do not wait to notify us and do not throw away any packaging.
Please note: Standard shipping is curb side only for freight items. If you need special delivery options, please contact us for options.